Frequently Asked Questions
Find answers to common questions about ordering, quotes, shipping, payments, government purchasing, product policies and working with Ideal Blasting Supply.
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Ordering, Quotes & Purchasing
Ordering Information
We make ordering with Ideal Blasting easy! Choose the most convenient method for you.
Online Orders: Add the products you need to your shopping cart and checkout in just a couple of steps.
In a hurry? Simply visit our Quick Order page, where you can enter the items you need and proceed to checkout. This feature is perfect for busy professionals who know exactly what they want and need to get back to work efficiently.
App Orders: Download our App on the App Store or Google Play
Email Orders: Send your order to us at sales@idealblasting.com
Phone Orders: You can call in your order to 828-274-0144 between 8:00 am - 5:00 pm ET.
Text Orders: You can text orders to us as well any time of the day or night! Sent it to 828-463-0900
Fax Orders: Fax it to us at 828-274-0140
Mail Orders: If you want to mail in your order, sent it to Ideal Blasting, PO Box 15397, Asheville NC 28813.
Restricted Items
We are unable to sell some items to individuals unless you are a member of military, law enforcement or affiliated with a company. Orders subject to our approval.
Cancelled Orders
We reserve the right to cancel your order if you provide fraudulent information. Knowingly providing false or fraudulent information to obtain products is considered illegal activity and will result in law enforcement notification.
Your order will be cancelled should you fail to respond or provided required information or documentation required.
If your payment method is declined and you fail to provide a valid payment method, your order will be cancelled.
Ex-Works orders that are not picked up after 30 days of notification will be cancelled.
If you need to cancel an order, please contact us to discuss your request.
Quote Requests
Need a quote? We make it very easy & quick for you to get a quote from Ideal Blasting Supply. Choose the method that works best for you.
Online Quotes: Just add the products you need to your online cart and click "Add to Quote" and you'll get it almost instantly.
App Quotes: Download our App on the App Store or Google Play and submit it through the app.
Email Quotes: Email your detailed quote request to us a quotes@idealblasting.com
Phone Quotes: You can call in your quote request to 828-274-0144 between 8:00 am - 5:00 pm ET.
Text Quotes: You can text quote requests to us as well any time of the day or night! Sent it to 828-463-0900
Fax Quotes: Fax it to us at 828-274-0140
Mail Orders: If you want to mail in your quote, sent it to Ideal Blasting, PO Box 15397, Asheville NC 28813.
Payments & Billing
Payments Accepted
Credit Cards
We accept the following credit cards: Visa, MasterCard, American Express, Discover, Diner's Club and JCB Cards. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card company has on file for you). Incorrect information will cause a delay in processing your order. For individuals/personal purchases, we will ship to your credit card billing address only.
Knowingly providing false or fraudulent information to obtain products is considered illegal activity and will result in law enforcement notification.
Open Account (Net 30 terms)
If you have applied and been approved for net terms, you may select net terms during checkout. If you would like to apply for net terms, please complete and return the credit application (PDF). Please note, net terms are only available for accounts within the USA.
Monthly finance charges of 1.5% will be applied to past due invoices. Minimum finance charge of $1.00 applies.
Make a payment on your net 30 account
Money Orders & Checks
We accept United States Postal Money Orders and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10-30 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $51.00 fee on all returned checks.
Other Payment Information
Wire Transfers are accepted; please contact us for more wire transfer payment details. For orders over $10,000, payment must be made via ACH, wire transfer, or approved terms.
Small Order Surcharge
To help offset packaging, processing, and transaction costs, a $5.00 small order surcharge is automatically added to orders under $50.00 (before tax and shipping).
This fee allows us to continue offering competitive product pricing while covering the fixed costs associated with smaller orders.
The surcharge is automatically removed once your cart subtotal reaches $50.00 or more.
Shipping & Delivery
Shipping within the USA
Freight is FOB Origin - Prepaid & Add. This means that your actual shipping fees will be added to your order total.
Shipping Time
Most orders received before 3:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 3:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
Shipping Methods
We ship via UPS, USPS, and ODFL within the USA.
For shipments via LTL freight, an extra fee is added by the carrier for limited access or gated, appointment or liftgate deliveries. Letting us know of any delivery requirements at time of order will prevent charges after delivery. LTL Freight Shipments: If the LTL company charges an additional accessorial delivery fee, this fee will be charged to your original payment method for this order.
We do not ship via FedEx.
Individuals & Personal Purchases
For individuals/personal purchases, we are only able to ship to the billing address on your credit card.
APO/FPO/DPO Military & Diplomatic Addresses
We ship via USPS to military and diplomatic addresses. Make sure you include the unit and box numbers, for APO/FPO/DPO shipping addresses (if assigned). To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.
Collect Shipping
We can ship collect using your UPS account number for orders shipping within the United States of America. Please select Collect Shipping during checkout and provide your collect account number. You will be responsible for all fees incurred for shipping your order. Should your account number be rejected, incorrect or charged back to our account, we will charge your payment method for this amount along with chargeback fees. There will be an additional order processing fee of $6.00 charged to your order for any order shipping collect.
We do not ship via FedEx.
Transit Time
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Ideal Blasting Supply or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Damaged Shipments
Damaged shipments must be reported to Ideal Supply Inc within 3 business days of receipt. Please report damage immediately with the carrier prior to signing for the shipment and do not discard damaged shipments. We will work with you and the carrier to resolve this issue or send replacements of damaged or lost items. Report and file a damaged shipment here.
Backorders
In the rare circumstance that an item is out of stock, we can hold the order and ship complete or ship it as available, which will incur additional shipping charges. During checkout, you will need to select to ship the order complete or ship as available to inform us how to handle any backorder shipments that may arise. Shipping fees are collected for the amount that the carrier charges Ideal Supply Inc to ship your order & any backorders.
Export Administration Regulations (EAR) & International Traffic in Arms Regulations (ITAR):
These items are controlled by the U.S. government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.
The purchaser is solely responsible for obtaining any required export licenses for the export or reexport of the items and for complying with all applicable laws, regulations, and administrative policies. The purchaser must also ensure that products are not transferred to any individuals or entities listed on the Debarred Parties List, Denied Persons List, Specially Designated Nationals List, Entity List, or Nonproliferation Sanctions List, nor sold or transferred to any embargoed countries. It is the purchaser’s responsibility to review and stay informed of these lists.
Shipping outside the USA (International)
FOB Origin Prepaid & Add Incoterms
This means that your actual shipping fees will be added to your order total. The recipient is responsible for customs duties and taxes. Duties and taxes on shipments are legal requirements that must be settled before your shipment can be delivered. If you select to ship via the postal service, we are unable to refund or cancel any order due to late or non-delivery. Please select UPS delivery for complete insurance during transit.
If an export license is required, you will need to have your freight forwarding agent apply directly with the US Department of Commerce. This will delay your shipment 2-16 weeks, and is determined by the US Department of Commerce and your freight forwarding agent. You may be required to complete additional paperwork such as an End User Certificate.
Export Administration Regulations (EAR) & International Traffic in Arms Regulations (ITAR):
These items are controlled by the U.S. government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.
The purchaser is solely responsible for obtaining any required export licenses for the export or reexport of the items and for complying with all applicable laws, regulations, and administrative policies. The purchaser must also ensure that products are not transferred to any individuals or entities listed on the Debarred Parties List, Denied Persons List, Specially Designated Nationals List, Entity List, or Nonproliferation Sanctions List, nor sold or transferred to any embargoed countries. It is the purchaser’s responsibility to review and stay informed of these lists.
Shipping Methods
We ship via UPS and USPS internationally. ODFL can be used to ship to Canada & Mexico as well.
We do not ship via FedEx or DHL. For shipments via ODFL freight, an extra fee is added by the carrier for limited access or gated, appointment or liftgate deliveries. Letting us know of any delivery requirements at time of order will prevent charges after delivery. LTL Freight Shipments: If the LTL company charges an additional accessorial delivery fee, this fee will be charged to your original payment method for this order.
Ex-Works Incoterms
- You, as the buyer, arrange the pickup of the freight from our designated ship site, own the in-transit freight, and are responsible for clearing the goods through Customs. You, as the buyer, are also responsible for completing all the export documentation required.
- We, as the seller, will email you the box weight and dimensions when your order is ready for pickup along with the pickup address.
We will be unable to ship collect on your carrier’s account (e.g.- UPS account). Ex-Work incoterms requires you to arrange all shipment, export and delivery details.
International Orders Ex-Works Incoterms are available for orders that ship outside of the United States of America. "ExWorks (EXW): the seller fulfills his obligations by having the goods available for the buyer to pick up at his premises or another named place (i.e. factory, warehouse, etc.). Buyer bears all risk and costs starting when he picks up the products at the seller’s location until the products are delivered to his location. Seller has no obligation to load the goods or clear them for export." (referenced from http://www.export.gov) Buyer is responsible for filing necessary applications and paperwork for export with the U.S. Department of Commerce.
International Forwarding Services
For customer's that prefer to ship their product to a company that will handle your exports, we suggest signing up for a professional package forwarding service. We recommend Shipito for international customers. They arrange shipping from the USA on your behalf by providing you with a secure address in the USA. They will receive your shipments, notify you and ship it to you per your instructions. This allows you full control of your shipments. There are no sign up or set up fees with Shipito . (Please note that Ideal Supply Inc. is not affiliated with Shipito . All Shipito questions, concerns or claims must be handled with Shipito directly.)
It is the buyer's responsibility to know the buyer's country guidelines before making a purchase. We are not responsible for any returns, seizures or delayed services.
Transit Time
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Ideal Blasting Supply or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Damaged Shipments
Damaged shipments must be reported to Ideal Supply Inc within 3 business days of receipt. Please report damage immediately with the carrier prior to signing for the shipment and do not discard damaged shipments. We will work with you and the carrier to resolve this issue or send replacements of damaged or lost items.
Account, Forms & Order Policies
Your Account Information
Register for an account make ordering online quick and easy. Your billing, shipping and contact information will be saved and can be updated at anytime by logging into your account. View order status, order history and tracking information (when available).
Logout out of your account by clicking on My Account at the top of the page and then select Logout.
Download our App
Download our App! Available on App Store & Google Play
Download Forms
Order Form (PDF)
New Customer Form (PDF)
Credit Application (PDF) for USA based companies only
Dealer of Record Request (PDF)
End User Certificates
Some products may require a completed End User Certificate (PDF) and/or may only be available to EOD, law enforcement or military end users in the United States or Canada. You may be asked for credit card, ID/Credentials and ATF licensing for certain restricted items.
We will send you a Docusign link to complete. Your order will be placed on hold until the required documentation has been received.
Dealer of Record (DORs)
Yes, Ideal Blasting does offer DORs when available. Please submit this DOR request (PDF) for review. If approved, we will contact you with further details and a DOR quote.
Warranties
We will gladly accept the return of products that are malfunctioning due to manufacturing defects for 30 days from the date of purchase. Ideal Supply Inc offers all manufacturers warranties. Ideal Supply Inc products are warranted for 30 days against manufacturer defects. All products are acquired and sold either in a sealed container or under circumstances in which Ideal Supply Inc has been afforded no reasonable opportunity to inspect the product. Ideal Supply Inc. has not damaged, mishandled or altered any product and does not consent to any alteration or modification of any product.
Note: By accepting shipment from Ideal Supply Inc dba Ideal Blasting Supply, you agree that the proper location of any legal action necessary under this agreement shall be in the courts in Buncombe County, NC under the laws of North Carolina.
Backorders
In the rare circumstance that an item is out of stock, we can hold the order and ship complete or ship it as available, which will incur additional shipping charges. During checkout, you will need to select to ship the order complete or ship as available to inform us how to handle any backorder shipments that may arise. Shipping fees are collected for the amount that the carrier charges Ideal Supply Inc to ship your order & any backorders.
Returns
Please contact us at 1-800-533-0144 or sales@idealblasting.com prior to returning items so we may assist you with a credit, refund or exchange.
There is a 15% re-stocking fee for returned items. Any item being returned must be in sealed, new and unused condition. Items must be returned within 30 days. Special order, non-stock, UAVs and closeout items are not eligible for returns. Kits, custom and closeout items are not eligible for returns or refunds. Shipping fees are non-refundable.
For orders placed online, please login to your account and under order history, you may request a return authorization.
If Ideal Supply Inc makes a mistake in the shipment, please contact us so a correction can be made.
Product Availability & Pricing Disclaimer
Product availability, pricing, specifications, and delivery timelines are based on current information and are subject to change at any time without prior notice. All information provided is subject to reconfirmation at the time of order. Ideal Supply Inc. reserves the right to correct any typographical errors, pricing inaccuracies, website errors, or system glitches without notice.
Government Purchasing
GSA
GSA Federal Supply Schedule
Contract Number: GS-07F-131CA
Business: Small Business - Woman Owned Business - WOSB
Cage Code: 1YC65
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To access GSA pricing, please visit GSA Advantage or contact us for more information. Not all of our products are listed on our GSA contract or eligible for GSA pricing.
This advertisement is neither paid for nor sponsored, in whole or in part, by any element of the United States Government.
Contact Ideal Blasting
Contact us
Getting in touch with customer support is simple! You can reach us by phone at 800-533-0144 or send us an email at sales@idealblasting.com. Our team is ready to assist you with any questions or concerns you may have.
About Ideal Blasting Supply
What sets us apart is our extensive experience and focus on customer needs. With over 46 years in the industry, we not only manufacture a wide range of blasting tools but also provide custom EOD kits tailored to specific requirements. Our commitment to quality and safety ensures that you get the best products available. Discover more about our offerings on our About Us page.
Still Need Help?
Our team is here to help with product questions, orders, quotes, shipping, billing and other questions.


