SHIPPING
DOMESTIC - USA - SHIPPING
Freight is FOB Origin - Prepaid & Add. This means that your actual shipping fees will be added to your order total.
SHIPPING TIME
Most orders received before 3:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 3:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
SHIPPING METHODS
We ship via FedEx, USPS, FedEx Freight, and ODFL within the USA. For International orders please see below for more information.
For shipments via LTL freight, an extra fee is added by the carrier for limited access or gated, appointment or liftgate deliveries. Letting us know of any delivery requirements at time of order will prevent charges after delivery. LTL Freight Shipments: If the LTL company charges an additional accessorial delivery fee, this fee will be charged to your original payment method for this order.
INDIVIDUALS & PERSONAL PURCHASES
For individuals/personal purchases, we are only able to ship to the billing address on your credit card.
APO/FPO/DPO MILITARY & DIPLOMATIC ADDRESSES
We ship via USPS to military and diplomatic addresses. Make sure you include the unit and box numbers, for APO/FPO/DPO shipping addresses (if assigned). To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.
COLLECT SHIPPING
We can ship collect using your FedEx or UPS account number for orders shipping within the United States of America. Please select Collect Shipping during checkout and provide your collect account number. You will be responsible for all fees incurred for shipping your order. Shipping via UPS Collect will require UPS pickup fees to be charged to your UPS account. Should your account number be rejected, incorrect or charged back to our account, we will charge your payment method for this amount along with chargeback fees. There will be an additional order processing fee of $6.00 charged to your order for any order shipping collect.
BACKORDERS
In the rare circumstance that an item is out of stock, we can hold the order and ship complete or ship it as available, which will incur additional shipping charges. During checkout, you will need to select to ship the order complete or ship as available to inform us how to handle any backorder shipments that may arise. Shipping fees are collected for the amount that the carrier charges Ideal Supply Inc to ship your order & any backorders.
INTERNATIONAL SHIPPING
FOB Origin Prepaid & Add Incoterms
This means that your actual shipping fees will be added to your order total. The recipient is responsible for customs duties and taxes. Duties and taxes on shipments are legal requirements that must be settled before your shipment can be delivered. If you select to ship via the postal service, we are unable to refund or cancel any order due to late or non-delivery. Please select UPS or FedEx delivery for complete insurance during transit.
If an export license is required, this will delay your shipment 2-16 weeks, and is determined by the US Department of Commerce. You may be required to complete additional paperwork such as an End User Certificate.
Ex-Works Incoterms
- You, as the buyer, arrange the pickup of the freight from our designated ship site, own the in-transit freight, and are responsible for clearing the goods through Customs. You, as the buyer, are also responsible for completing all the export documentation required.
- We, as the seller, will email you the box weight and dimensions when your order is ready for pickup along with the pickup address.
We will be unable to ship collect on your carrier’s account (e.g.- UPS account). Ex-Work incoterms requires you to arrange all shipment, export and delivery details.
International Orders Ex-Works Incoterms are available for orders that ship outside of the United States of America. "ExWorks (EXW): the seller fulfills his obligations by having the goods available for the buyer to pick up at his premises or another named place (i.e. factory, warehouse, etc.). Buyer bears all risk and costs starting when he picks up the products at the seller’s location until the products are delivered to his location. Seller has no obligation to load the goods or clear them for export." (referenced from http://www.export.gov) Buyer is responsible for filing necessary applications and paperwork for export with the U.S. Department of Commerce.
INTERNATIONAL FORWARDING SERVICES
For customer's that prefer to ship their product to a company that will handle your exports, we suggest signing up for a professional package forwarding service. We recommend Shipito for international customers. They arrange shipping from the USA on your behalf by providing you with a secure address in the USA. They will receive your shipments, notify you and ship it to you per your instructions. This allows you full control of your shipments. There are no sign up or set up fees with Shipito . (Please note that Ideal Supply Inc. is not affiliated with Shipito . All Shipito questions, concerns or claims must be handled with Shipito directly.)
It is the buyer's responsibility to know the buyer's country guidelines before making a purchase. We are not responsible for any returns, seizures or delayed services.
DEALER REFERRAL
If you would like to purchase direct from a dealer in your area, please check our Dealer Locator for more details.
TRANSIT TIME
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Ideal Blasting Supply or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
DAMAGED SHIPMENTS
Damaged shipments must be reported to Ideal Supply Inc within 3 business days of receipt. Please report damage immediately with the carrier prior to signing for the shipment and do not discard damaged shipments. We will work with you and the carrier to resolve this issue or send replacements of damaged or lost items.
EXPORTING
Export Administration Regulations (EAR) & International Traffic in Arms Regulations (ITAR):
These items are controlled by the U.S. government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.